Our Services

• Contract Management and Financial Services
• Service Quality and System Development - Adult
• Service Quality and System Development - Child/Family
• Evaluation and Services Research
• Cultural and Linguistic Competence
• Program and Project Management

Contract Management and Financial Services

Providing Innovative Solutions in Human Services Delivery

 

Contract Management

County governments contract for a wide array of services and supports – often representing a significant portion of their budgets. However, in many cases, the contracting process is manual and heavily fragmented – depending on multiple systems and individuals to move a contract from inception to completion or renewal. This has tremendous implications for the overall cost-effectiveness of County operations. Over the past 15 years, CCSI has been working to improve and automate the contracting process for its County customers.

CCSI’s contract management services include:

• Access to individuals with demonstrated expertise in contract management – in the context of the unique requirements and demands associated with operating within County government.
• A range of tools and applications to support the process, including a web-based contract management system.

The CCSI Contract Management team also draws on expertise from other CCSI departments – including staff from the Evaluation and Services Research, Cultural and Linguistic Competence and Service Quality/System Development – to develop and implement meaningful measures of contract performance, monitor ongoing performance, and provide technical assistance.

Our Staff

Rodney Corry is responsible for coordinating the full complement of support services provided to the Monroe County Office of Mental Health, including oversight and monitoring of the local service system, data-informed planning processes, project management for local performance initiatives, managing provider contracts and ensuring compliance with federal, local and state requirements. He has previously provided a wide range of technical assistance to a number of other CCSI customers, including other counties and provider networks across the state. Rodney earned a master's degree in Psychology from SUNY Brockport and is a NYS Licensed Mental Health Counselor. He has authored or co-authored a number of publications regarding severe mental illness and has a strong background in research and protecting human research subjects.

Rodney Corry, MA, LMHC Monroe County OMH Contract Performance Manager

Examples of Our Work

• Contract Management for the Monroe County Office of Mental Health

  Contract Management for the Monroe County Office of Mental Health

  Since 1992, CCSI has provided the Monroe County Office of Mental Health with a full complement of contract management and related support services. Today, on behalf of the County, CCSI manages contracts with 46 community-based providers of mental health, chemical dependency and mental retardation / developmental disability services which total more than $35 million in NYS and County funds. CCSI maintains responsibility for evaluating the cost structure of services and assuring compliance with a complex array of funding guidelines, fiscal models and an equally complex series of NYS required budgeting, claiming and cost reporting conventions. CCSI develops performance benchmarks for programs, collecting periodic performance data to support monitoring and oversight as well as to quantify the value of the services provided to the community.

  The County’s behavioral health service system continues to evolve in response to statewide initiatives and local opportunities to better address community needs. In response to these opportunities, CCSI supports analysis of service models, evaluation of program effectiveness, cost and reimbursement methodologies and assures consistency with state and local guidelines. We employ a highly qualified team of clinical, financial and contract management staff and maintain sophisticated systems to manage compliance, assess system performance, and support services planning.

Related Reports and Publications

• Data Analysis Service and Program Analyses
• Financial Analyses

Financial Services

The financial reporting requirements associated with State and local funding for mental health, chemical dependency and developmental disabilities services are highly complex, involving more than 100 separate funding streams. Having the systems, tools, and technology needed to manage financial operations efficiently is critical to ensuring that funds are used as effectively as possible.

CCSI’s Financial Services team is composed of individuals with a high degree of familiarity with financial reporting requirements. Through years of work with more than 20 County customers, we have developed a set of tools that help to streamline processes, eliminate duplicate data entry, and ensure that financial data are readily available to help guide planning, monitoring, and decision-making. Our work with customers includes both ongoing support arrangements, where a CCSI staff person will provide hands-on financial services support throughout the year, as well as time-limited consultations to provide support and guidance on specific issues.

Our Staff

Donna Peri is responsible for leading the organization’s financial and contract management support services. With nearly 20 years of experience in behavioral health care finance and contract management, Donna is highly regarded by customers at the State and local level for her expertise in financial reporting, contracting and claiming for mental health, chemical dependency and mental retardation/developmental disability services.  In addition to overseeing the significant financial and contract management responsibilities related to CCSI’s work on behalf of the Monroe County Office of Mental Health, Donna directs CCSI’s financial services and contract management technical assistance activities. These teams provide a wide range of financial and contract management support to more than 20 counties across New York State.  Donna holds a degree in mathematics from Alfred University, with concentrations in business management and computer science.

Donna Peri Vice President

Examples of Our Work

• Orleans County Office of Mental Health

  Orleans County Office of Mental Health

  For more than five years, CCSI has maintained an extremely effective working relationship with the Orleans County Department of Mental Health to support their ongoing financial management. CCSI staff is on-site each month to provide hands-on assistance with financial analyses and reporting. Manual processes have been automated, improving both efficiency and accuracy. The result has been increased visibility over performance and common reporting conventions across departments for more effective planning and management.

• Westchester County Department of Community Mental Health

  Westchester County Department of Community Mental Health

  CCSI recently supported Westchester County in an assessment of its behavioral health billing and financial processes to identify opportunities to improve efficiency and increase effectiveness. The assessment process combined interviews with County staff with an analysis of current systems to develop a set of recommendations to streamline roles and responsibilities, improve billing operations, and ensure that Department leadership has access to the reports required for ongoing management.

• Consolidated Fiscal Report (CFR) Analyses

  Consolidated Fiscal Report (CFR) Analyses

  CCSI has a long history of using data submitted by New York State behavioral health agencies in the mandated Consolidated Fiscal Report (CFR) to create reports and analyses that support effective local services planning and management. For example, we have developed a series of standard reports that describe a county’s behavioral health care delivery system in terms of total revenue and expenses. Report sets typically include summary data highlighting overall revenues and expenses, with drill-downs by program, provider agency, revenue source and unit cost. The CCSI team provides access to historical CFR data through the development of standard reports, or we can design custom reports, including program trending and cross-county comparison, via a web-based analyses tool.