Coordinated Care Services, Inc. (CCSI)

CCSI provides a broad array of management services and technical assistance specifically tailored to meet the needs of local behavioral health, social and human services departments, state agencies, and community-based organizations in Monroe County, across New York State, and beyond.

Latest from CCSI

CCSI Wins 2023 Top Workplaces Honor and Special DEI Award

CCSI has been awarded a Top Workplaces 2023 Honor, along with a special Diversity, Equity, & Inclusion (DEI) Award by the Democrat & Chronicle. The recognition is based solely on employee feedback that was gathered through a research-backed, confidential third-party survey measuring 15 culture drivers that are critical to the success of any organization. Our […]

New York State Office of Mental Health Partners with Coordinated Care Services, Inc. on Expanded Trauma-Informed Network and Resource Center

Rochester, NY, March 9, 2023 — The New York State Office of Mental Health recently announced its plans to partner with Coordinated Care Services, Inc. (CCSI) to expand the Trauma-Informed Network and Resource Center (TINRC). This statewide network was established in 2016 to: advance our collective understanding of trauma and the significant ways in which it impacts the health and well-being of […]

CCSI Wins National 2022 Woman-Led Top Workplaces Award for Cultural Excellence

Issued by Energage, Top Workplaces awards are based solely on a research-backed, 24-item employee engagement survey and celebrate organizations that excel in specific areas of workplace culture. The Woman-Led Top Workplaces Award celebrates outstanding organizations whose most senior leader is a woman. These women have fostered and built stand-out workplace cultures that perform. “Top Workplaces […]

Services We Provide


Program Management

Based on customer locations, guided by the customer’s priorities and vision, and managed in partnership with CCSI, we provide the talent and infrastructure needed to plan, implement and operate programs successfully.

  • Program Modeling Management
  • Staffing Talent
  • Program Infastructure

Capacity Building

We offer the essential business supports customers need to run their organizations successfully, helping to build culture, strengthen staff performance, enhance financial stability, and improve client outcomes.


The Center of Excellence for Equity-Focused Trauma-Responsive Practice

We help individuals and organizations develop approaches which are holistic and responsive, building both healthier work cultures and improving health, wellness, behavioral and educational outcomes for those you serve.

  • Trauma-Responsive Services
  • Trauma-Informed Education
  • New York State Trauma-Informed Network and Resource Center
  • Diversity, Equity, & Inclusion

Fiscal & Quality Improvement

We offer technical solutions that improve the efficiency of delivering behavioral health and social services, reveal the true cost to provide them, help demonstrate their value, and increase the benefit for end users.

  • Fiscal Practice Improvement
  • Clinical Practice Improvement
  • System Level Improvement
  • Change Management
  • Reporting and Dashboards

Evaluation and Strategic Analytics

Our objective is to empower organizations to Act-In-The-Know. This means we illuminate insights of hard-to-know information and seek to objectively answer complex questions. We provide the expertise and tools to sustain continuous quality improvement and data informed decision-making practices.

  • Program Impact Evaluation
  • Community Needs Assessment
  • Population Health Visualizations and Insights
  • Network Management Analytics
  • Assessment and Survey Development
  • Learning Collaboratives

What Our Customers Have To Say!

Erie County Department of Mental Health

Through the use of data available on the Erie PSYCKES tool, and with the technical assistance provided by CCSI, participating agencies grew their capacity to utilize data for quality improvement. The collaborative nature of the workgroup helped facilitate knowledge sharing and the development and refinement of QA processes. Depending upon existing capabilities, agencies expanded upon or learned how to look at data more intentionally, how to bring it into the clinical setting, and how to utilize it to drive change.
Read Story

Greater Rochester Health Foundation

Working with CCSI shifted our thinking from funding a handful of pilot programs to large-scale approaches across Monroe County, ensuring that our funding is making the greatest impact on whole child health.
Read Story

Dismantling Racism and Building Equity

CCSI can support you on your journey toward dismantling racism and building equity

Get the latest federal, state and local guidelines as you and your staff navigate through these changes

Get the latest federal, state and local guidelines as you and your staff navigate through these changes

Clark Family Mental Health and Disability Scholarship

The purpose of this scholarship is to provide financial support for nonprofit professionals working in the fields of mental health, behavioral health, or developmental disabilities within the eight-county area surrounding Rochester who wish to pursue a master's degree in their field.

Navigator Program

Get Ready for Good Health in 2023! The Navigator program provides one-on-one assistance for enrolling in health insurance