Coordinated Care Services, Inc. (CCSI)

CCSI provides a broad array of management services and technical assistance specifically tailored to meet the needs of local behavioral health, social and human services departments, state agencies, and community-based organizations in Monroe County, across New York State, and beyond.

Latest from CCSI

Lenora Reid-Rose Honored at Mental Health in Communities of Color Symposium

CCSI staff turned out in full force for Tuesday's Mental Health in Communities of Color Symposium, held at the beautiful Golisano Community Engagement Center at Roberts Wesleyan, where our own Lenora Reid-Rose was honored for her career-long efforts to advance cultural competence and minority mental health equity. Lenora received commendations from Rochester Mayor Malik Evans, […]

2023 CCSI Annual Report

2023 was a year of progress and new partnerships. Day in and day out, the amazing CCSI workforce brought energy, inspiration, empathy and expertise to organizations working to meet urgent and complex community needs and improve the health and well-being of people across New York State and beyond. Check out how CCSI made an impact in […]

Parent Leaders Making Change: Greater Rochester Parent Leadership Training Institute Celebrates Parent Leader Graduates

On Saturday, April 27, 2024, thirteen parent leaders will join the ranks of over 250 alumni of the Greater Rochester Parent Leadership Institute (PLTI).  This group marks the 11th Cohort to complete the 21-week course that focuses on parent leadership and advocacy skills. In addition, sixteen youth will graduate from the Children's Leadership Training Institute […]

Services We Provide


Program Management

Based on customer locations, guided by the customer’s priorities and vision, and managed in partnership with CCSI, we provide the talent and infrastructure needed to plan, implement and operate programs successfully.

  • Program Modeling Management
  • Staffing Talent
  • Program Infastructure

Capacity Building

We offer the essential business supports customers need to run their organizations successfully, helping to build culture, strengthen staff performance, enhance financial stability, and improve client outcomes.


The Center of Excellence for Equity-Focused Trauma-Responsive Practice

We help individuals and organizations develop approaches which are holistic and responsive, building both healthier work cultures and improving health, wellness, behavioral and educational outcomes for those you serve.

  • Trauma-Responsive Services
  • Trauma-Informed Education
  • New York State Trauma-Informed Network and Resource Center
  • Diversity, Equity, & Inclusion

Fiscal & Quality Improvement

We offer technical solutions that improve the efficiency of delivering behavioral health and social services, reveal the true cost to provide them, help demonstrate their value, and increase the benefit for end users.

  • Fiscal Practice Improvement
  • Clinical Practice Improvement
  • System Level Improvement
  • Change Management
  • Reporting and Dashboards

Research and Evaluation

Our objective is to empower organizations to Act-In-The-Know. This means we illuminate insights of hard-to-know information and seek to objectively answer complex questions. We provide the expertise and tools to sustain continuous quality improvement and data informed decision-making practices.

  • Program Impact Evaluation
  • Community Needs Assessment
  • Population Health Visualizations and Insights
  • Network Management Analytics
  • Assessment and Survey Development
  • Learning Collaboratives

What Our Customers Have To Say!

Onondaga Community Living

As a small organization, we don't have the resources to hire a full-time, highly experienced CFO. Working with David at CCSI allows us to get high-level finance operations support when we need it, at a price we can afford.
Read Story

Greater Rochester Health Foundation

Working with CCSI shifted our thinking from funding a handful of pilot programs to large-scale approaches across Monroe County, ensuring that our funding is making the greatest impact on whole child health.
Read Story

Dismantling Racism and Building Equity

CCSI can support you on your journey toward dismantling racism and building equity

Are you prepared to renew your health insurance?

Your health insurance may have expired, and CCSI Navigators can help. Our staff will work with you to get the health coverage you need. Our services are free to all New Yorkers.

Get the latest federal, state and local guidelines as you and your staff navigate through these changes

Get the latest federal, state and local guidelines as you and your staff navigate through these changes

Clark Family Mental Health and Disability Scholarship

The purpose of this scholarship is to provide financial support for nonprofit professionals working in the fields of mental health, behavioral health, or developmental disabilities within the eight-county area surrounding Rochester who wish to pursue a master's degree in their field.