Coordinated Care Services, Inc. (CCSI)
CCSI provides a broad array of management services and technical assistance specifically tailored to meet the needs of local behavioral health, social and human services departments, state agencies, and community-based organizations in Monroe County, across New York State, and beyond.
Latest from CCSI
Services We Provide
Based on customer locations, guided by the customer’s priorities and vision, and managed in partnership with CCSI, we provide the talent and infrastructure needed to plan, implement and operate programs successfully.
- Program Modeling Management
- Staffing Talent
- Program Infastructure
We offer the essential business supports customers need to run their organizations successfully, helping to build culture, strengthen staff performance, enhance financial stability, and improve client outcomes.
The Center of Excellence for Equity-Focused Trauma-Responsive Practice
We help individuals and organizations develop approaches which are holistic and responsive, building both healthier work cultures and improving health, wellness, behavioral and educational outcomes for those you serve.
- Trauma-Responsive Services
- Trauma-Informed Education
- New York State Trauma-Informed Network and Resource Center
- Diversity, Equity, & Inclusion
Fiscal & Quality Improvement
We offer technical solutions that improve the efficiency of delivering behavioral health and social services, reveal the true cost to provide them, help demonstrate their value, and increase the benefit for end users.
- Fiscal Practice Improvement
- Clinical Practice Improvement
- System Level Improvement
- Change Management
- Reporting and Dashboards
Evaluation and Strategic Analytics
Our objective is to empower organizations to Act-In-The-Know. This means we illuminate insights of hard-to-know information and seek to objectively answer complex questions. We provide the expertise and tools to sustain continuous quality improvement and data informed decision-making practices.
- Program Impact Evaluation
- Community Needs Assessment
- Population Health Visualizations and Insights
- Network Management Analytics
- Assessment and Survey Development
- Learning Collaboratives
What Our Customers Have To Say!
Erie County Department of Mental Health
Through the use of data available on the Erie PSYCKES tool, and with the technical assistance provided by CCSI, participating agencies grew their capacity to utilize data for quality improvement. The collaborative nature of the workgroup helped facilitate knowledge sharing and the development and refinement of QA processes. Depending upon existing capabilities, agencies expanded upon or learned how to look at data more intentionally, how to bring it into the clinical setting, and how to utilize it to drive change.Read Story
Greater Rochester Health Foundation
Working with CCSI shifted our thinking from funding a handful of pilot programs to large-scale approaches across Monroe County, ensuring that our funding is making the greatest impact on whole child health.Read Story