Coordinated Care Services, Inc. (CCSI)

CCSI provides a broad array of management services and technical assistance specifically tailored to meet the needs of local behavioral health, social and human services departments, state agencies, and community-based organizations in Monroe County, across New York State, and beyond.

Services We Provide


Program Management

Based on customer locations, guided by the customer’s priorities and vision, and managed in partnership with CCSI, we provide the talent and infrastructure needed to plan, implement and operate programs successfully.

  • Program Modeling Management
  • Staffing Talent
  • Program Infastructure

Capacity Building

We offer the essential business supports customers need to run their organizations successfully, helping to build culture, strengthen staff performance, enhance financial stability, and improve client outcomes.


Diversity, Equity, and Inclusion

Our team supports organizations in their journeys toward dismantling racism and building racial equity.


System & Practice Transformation

We help individuals and organizations develop approaches which are holistic and responsive, building both healthier work cultures and improving health, wellness, behavioral and educational outcomes for those you serve.

  • Trauma Responsive Practices
  • The Consortium of Trauma, Illness and Grief in Schools (TIG)
  • Motivational Interviewing
  • Community Schools
  • System of Care

Technology and Digital Solutions

We help you modernize your operations with digital or cloud-based solutions that better fit your needs and deliver greater value to the individuals you serve.

  • Performance Outcome
  • Measurement Applications  
  • Client Relationship Management Solutions 
  • Website Development 

Evaluation and Strategic Analytics

Our objective is to empower organizations to Act-In-The-Know. This means we illuminate insights of hard-to-know information and seek to objectively answer complex questions. We provide the expertise and tools to sustain continuous quality improvement and data informed decision-making practices.

  • Program Impact Evaluation
  • Community Needs Assessment
  • Population Health Visualizations and Insights
  • Network Management Analytics
  • Assessment and Survey Development
  • Learning Collaboratives

Fiscal & Quality Improvement

We offer technical solutions that improve the efficiency of delivering behavioral health and social services, reveal the true cost to provide them, help demonstrate their value, and increase the benefit for end users.

  • Fiscal Practice Improvement
  • Clinical Practice Improvement
  • System Level Improvement
  • Change Management
  • Reporting and Dashboards

What Our Customers Have To Say!

Bivona Child Advocacy Center

Effective solutions depend on really solid measurement of the issue and an informed vision of the future--this is why we hired CCSI, and they certainly delivered.
Read Story

Greater Rochester Health Foundation

Working with CCSI shifted our thinking from funding a handful of pilot programs to large-scale approaches across Monroe County, ensuring that our funding is making the greatest impact on whole child health.
Read Story

Dismantling Racism and Building Equity

CCSI can support you on your journey toward dismantling racism and building equity

Get the latest federal, state and local guidelines as you and your staff navigate through these changes

Get the latest federal, state and local guidelines as you and your staff navigate through these changes

Clark Family Mental Health and Disability Scholarship

The purpose of this scholarship is to provide financial support for nonprofit professionals working in the fields of mental health, behavioral health, or developmental disabilities within the eight-county area surrounding Rochester who wish to pursue a master's degree in their field.

Navigator Program

Get Ready for Good Health in 2023! The Navigator program provides one-on-one assistance for enrolling in health insurance

Latest from CCSI

CCSI Wins National 2022 Woman-Led Top Workplaces Award for Cultural Excellence

Issued by Energage, Top Workplaces awards are based solely on a research-backed, 24-item employee engagement survey and celebrate organizations that excel in specific areas of workplace culture. The Woman-Led Top Workplaces Award celebrates outstanding organizations whose most senior leader is a woman. These women have fostered and built stand-out workplace cultures that perform. “Top Workplaces […]

A Trauma-Informed Approach to the 1115 Waiver: A Critical Ingredient for Success

Tricia Williams, Director, 1115 Waiver Planning and Technical Assistance, CCSI and Jenna Velez, LCSW, Senior Consultant, System and Practice Transformation, CCSI recently authored an article, A Trauma-Informed Approach to the 1115 Waiver: A Critical Ingredient for Success, for Behavior Health News. Read the full article here:

Anne Wilder and Shaunta Collier-Rankin Present at RBJ's 8th Annual Women's Leadership Summit

On Thursday, September 29th, Anne Wilder, President, CCSI and Shaunta Collier-Rankin, Director of Human Resources, CCSI, presented at Rochester Business Journal’s 8th Annual Women’s Leadership Summit about Allowing Mental Health to be a Priority. Anne and Shaunta spoke along with Kelly Polinski, National Population Health Consultant from Brown & Brown about why employers and employees […]