Cultural Competence– Equity and Social Justice

Culturally Intelligent Transformation through Innovative Approaches and Courageous Change

 

Organizations today need to be agile and responsive to the community in order to create and sustain equity and social justice for those they serve. Creating spaces where equity and justice are core values is not only the right thing to do, it’s a business imperative.
 
CCSI’s Cultural Competence team specializes in helping organizations become culturally intelligent change agents so they can foster equity and justice among employees, as well as on behalf of their customers and clients.
 
Our process begins with a thorough review and analysis of your organization’s culture, demographics, and other information to identify and address needs and gaps in cultural competence. Through expert consultation and technical assistance, our team will support your organization in the enhancement of existing, and the design of, new practices and programs. Let our team help you examine your current practices, create and implement strategic plans, and educate and train your leadership, workforce, customers, and stakeholders.

The CCHE Transformative Process:

CCHE Readiness Questionnaire (online) 

A current state evaluation of your organization’s history, development, values, and operational climate- as well as the levels of cultural awareness of top management, supervisors, and staff - all that are essential in the development of an effective transformative strategy.

Organizational Diversity Survey (online) 

An anonymous survey completed by your staff that collects the demographic composition of your organization.  This information aids in diversity initiatives and strategic recruitment, promotion and retention of a diverse workforce.

CCHL Organizational Assessment Tool (online) 

A self-assessment process used to aid in your organization’s transformative process and the improvement of internal and external customer service delivery to culturally diverse populations: including specific strategies that address cross-cultural areas of strength and those that require improvement to engender the enhancement of staff attitudes and practices, and organizational policies, procedures, supports, and structures. 

CCHE Consultation & Technical Assistance 

Introduces CCHE as a way of doing business and is a developmental process, focused on change management, with the goal to promote positive movement in achieving desired organizational and customer outcomes.  Coaches, mentors, and supports leadership, through adaptive approaches, while they are engaged in managing change within their organization. Provides technical assistance and supervision support in building a CCHE workforce.

Professional Development (varied modalities)

CCHE training and resources are designed to increase participant awareness and knowledge, build skills and competencies, and to drive practice change within your organization.
 

The Prevention, Access, Self-Empowerment and Support (PASS) Program

An innovative, curriculum-based prevention program for adolescents who experience challenges in their daily lives, or whose parents are contending with mental health issues. A strength-based approach aides participants and their families in developing the resources needed to maintain healthy and fulfilling lives.  Learn More about PASS.

Poverty Simulation

A highly interactive experience infused with cultural nuances, designed to help participants better identify with the needs of individuals contending with poverty. Decision-makers peek into the realities of the impoverished to better inform policies and service delivery, and professionals and community stakeholders gain empathy and awareness for the diverse world in which they work, live, play and worship. This 3-hour exercise includes the simulation, pre-/post-survey, and a debriefing at the conclusion.  A 2-hr follow-up session, 6-8 weeks after the Poverty Simulation, is a facilitated discussion where participants are guided to determine their “Commitment to Action” in addressing poverty.  Click here to learn more.

Community Stakeholder Forums - “Voice Your Vision”

An intentional and safe space for community stakeholders to express their “truth” and detail their experiences as service recipients.  Translating the collection of voices to inform critical policy-making activities in devising solutions to address programmatic, organizational, and systemic challenges and barriers.

 
 

CCHE Trainings Offered:

  • Culture, People & Me – Working with Diverse People
  • Adaptive Leadership: Thinking Beyond “Out of the Box”
  • Organizational Cultural Competence and Health Literacy Self-Assessment
  • Health Literacy, a Key Component to Providing Culturally Competent Services
  • Confronting Health Disparities
  • Cultural Groups: Messaging, Communication & Media
  • Population Health: Keeping an Eye on Who We Serve
  • Poverty in Perspective
  • SDOH - We Get Sick & Heal in Our Communities
  • Using Data: Get to Know Me to Better Serve Me
  • Outreach, Engagement and Retention: Consumer Cultural Activation Prompts (CAPs)
  • Cultural Humility
  • Organizational & Team Culture
  • How Structural Racism Works
  • Cultural Activation Prompts (CAPS)
  • The Cultural Identity of Families
  • Racism, Prejudice and Discrimination
LENORA REID-ROSE, MBA

LENORA REID-ROSE, MBA

Senior Director, Strategic Initiatives & Racial Equity

Ms. Reid-Rose leads CCSI’s work in the areas of Cultural Competence and Health Equity. With more than two decades of experience in the behavioral health field, she has served as a consultant and educator at the state, regional and national levels. Ms. Reid-Rose has extensive expertise in developing and implementing cultural competence assessments, training initiatives, and programs - helping agencies understand where they are on the continuum of cultural competence and then identifying...Read More

NANCY SUNG SHELTON, M.A.

NANCY SUNG SHELTON, M.A.

Senior Consultant Cultural Competence & Health Equity

Nancy Sung Shelton, M.A., works in the capacity of Senior Consultant, Cultural Competence & Health Equity at Coordinated Care Services, Inc. In her role, Nancy provides an array of consultation, technical assistance, and training support to organizations, their leaders, workforce, service recipients, and stakeholders. She has more than twenty years of experience working with diverse populations in a variety of management and leadership positions. Her work...Read More

Cultural Competence Webinars

Social Determinants of Health:
Morality in the Culture of Apathy and Privelege


In this webinar, CCSI's Nancy Shelton, MA, Senior Consultant, deconstructs morality and explores it in the context of the Social Determinants of Health (SDOH). When society’s principles and policies work to improve these SDOH, this promotes justice and equity for everyone, and health improves across society. It is essential for us to not only have a clear understanding of what happens when SDOH supports are lacking, resulting in health inequities and disparities, but we also must focus on what needs to be done to prevent these injustices from occurring in the first place. Morally we have a duty to speak up and act when we encounter injustice and wrongdoing. To affect change, Nancy talks about the different hats we must wear, and that we must examine the impact of our thinking, attitudes, and behaviors. Morality impacts what we do and how we do it, so this must be considered if we want to address inequities, disparities, discrimination, bigotry, and racism.

RSS Feeds

The Democrat and Chronicle

Past felony didn't preclude Kirk Ashton from remaining Hilton principal. Here's why

Published: Thu, 15 Apr 2021 18:26:03 +0000
When Hilton elementary school principal Kirk Ashton was charged with sexually abusing students on, it was not his first brush with the law.
      

Confidential University of Rochester report hits high executive pay, Seligman compensation

Published: Thu, 15 Apr 2021 21:30:26 +0000
Former UR President Joel Seligman earned more than $2 million the year after he resigned.
      

Fueled by viral videos, dippable birria tacos are a hot item in Rochester

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"People are crazy for birria. Crazy."
      

Section V football's top performances from Wednesday: Russell breaks record, HF-L is 5-0

Published: Fri, 16 Apr 2021 00:08:53 +0000
HF-L and Victor remain unbeaten, Aquinas' Russell breaks Section V record.
      

Hilton principal Kirk Ashton accused of sexually abusing students. What we know now

Published: Thu, 15 Apr 2021 17:47:50 +0000
An elementary school principal in the Hilton Central School District is accused of sexually abusing nine students.
      

The Washington Post

Biden administration poised to change Trump restrictions on fetal tissue research

Published: Thu, 15 Apr 2021 19:30:22 EDT
HHS secretary says NIH will make an announcement Friday, potentially restoring research that uses cells from abortions.

What you should do if you’ve received the Johnson & Johnson coronavirus vaccine

Published: Thu, 15 Apr 2021 16:40:35 EDT
Six women who had the vaccine suffered from cerebral venous sinus thrombosis, a rare blood clot. Here’s what to know about symptoms of blood clots if you received the vaccine.

Spring wave of coronavirus crashes across 38 states as hospitalizations increase

Published: Thu, 15 Apr 2021 13:00:00 EDT
Vaccines drive down covid-19 mortality, even as the CDC reports 5,800 “breakthrough” infections in people who had received shots.

Biden administration poised to change Trump restrictions on fetal tissue research

Published: Thu, 15 Apr 2021 19:30:22 EDT
HHS secretary says NIH will make an announcement Friday, potentially restoring research that uses cells from abortions.

What you should do if you’ve received the Johnson & Johnson coronavirus vaccine

Published: Thu, 15 Apr 2021 16:40:35 EDT
Six women who had the vaccine suffered from cerebral venous sinus thrombosis, a rare blood clot. Here’s what to know about symptoms of blood clots if you received the vaccine.

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