Are you or your family in need of health insurance?

Funded by the New York State Department of Health, the IPA / Navigator program provides one-on-one assistance for individuals and small businesses interested in shopping for and enrolling in health insurance through The New York State of Health - the Official Health Plan Marketplace. Navigators are now available to meet with individuals, families and small businesses at various locations throughout the community to provide education about the different types of health insurance plans offered through the New York State of Health marketplace and to assist with enrollment into public insurance programs and qualified health plans.

CCSI is providing support at 13 locations across the Monroe and Livingston county area, with many locations offering early morning and/or evening hours.

Need to renew your health insurance?

Enrollees in Medicaid, Child Health Plus and the Essential Plan have not had to renew their health insurance since early 2020 due to the COVID-19 public health emergency (PHE) continuous coverage requirements. However, beginning April 1, 2023, New York State ended continuous enrollment in public health programs for many New Yorkers, so your health insurance may have expired. We can help! If you need health insurance and don’t know where to start, CCSI makes getting health insurance easy.


To schedule an appointment with a member of CCSI's IPA/Navigator team, please call our appointment line at (585) 613-7662.

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Complete Your Insurance Enrollment and Renewal Appointments by Telephone

To help ensure the health and safety of NYS residents, the NYS Department of Health is allowing application assistors to conduct telephone enrollments and renewals through NY State of Health for all programs (Medicaid, Essential Plan, Child Health Plus and Qualified Health Plans) served on NY State of Health until further notice.   To use this new way to enroll or renew:

  • Call the main appointment line number – 585.613.7662 and make an appointment
  • Leave a call-back number where we can reach you
  • At the scheduled appointment time, a navigator staff member will call you to assist you with your application or renewal by phone

Special Enrollment Period for Uninsured New Yorkers

If you missed the cutoff date to enroll in insurance coverage through NY State of Health, there is now a Special Enrollment Period available to New Yorkers, during which eligible individuals will be able to enroll in insurance coverage in light of the COVID-19 public health emergency.  Call the appointment number for our Navigator program at 585-613-7662 to schedule a time to complete your insurance enrollment appointment by phone.

To schedule an appointment:

Open Enrollment through the NY State of Health may have ended, but did you know you can apply anytime for:

  • Or if you have had a QUALIFYING LIFE EVENT within 60 days

To schedule an appointment with a member of CCSI's IPA/Navigator team to discuss what insurance coverage you may qualify for, please call our appointment line at (585) 613-7662.  If you have general questions to be answered please click here.

New! Walk-In Enrollment Sessions!

NO APPOINTMENT NECESSARY on Wednesdays 9:00am-1:00pm

Bring the following items for each member in your household:
• Social Security Numbers
• Birth Dates
• Citizenship Documents, Driver License, Permanent Resident
• Income verification for the last 4 weeks
• Current Federal Tax return – if self-employed
• Available Employer Based Health Insurance or any other
   insurance information

Appointment Line at (585) 613-7662