CCSI's Consulting Services brings together a team of health and human services content experts offering specialized technical assistance services.  Our customers have increasingly complex requirements as a result of the dramatic changes taking place within the publicly funded health care delivery system. Greater emphasis is being placed on person-centered and recovery-focused practices and effective integration of physical and behavioral health services.  There are heightened performance expectations with greater accountability for providers to "measure what matters" and demonstrate the impact of the services they provide.  As the publicly funded health care system continues to transform, we expect to see an increase in the use of value-based payment models, a focus on the use of evidence based practices, as well as an increase in the need for effective utilization management and quality improvement processes.  To ensure that we meet our customers' needs in this environment, we provide a broad range of support including:

  • Managed Care Readiness Consultation
  • Performance Management & Evaluation Services
  • Revenue Cycle Management/Fiscal Management Services
  • Utilization Management, Quality Assurance and Quality Improvement Process Development
  • Value Based Payment Readiness Support
  • Training & Practice Development Support
  • Strategic Planning Facilitation


Vice President, Consulting Services

Elizabeth Meeker, PsyD is Vice President of Consulting Services which brings together an expanding array of technical assistance and consulting services.  She leads a team of professionals with expertise in performance measurement and quality improvement, strategic analytics, cultural competence and health equity, and practice transformation to improve outcomes and sustain change.  Elizabeth is a seasoned consultant working with a broad...Read More

Gwen Olton, MA, BSN, RN

Gwen Olton, MA, BSN, RN

Director of Collaboration and Practice Transformation

Gwendolyn Olton, MA, BSN, RN is the Director of Collaboration and Practice Transformation where she applies her solid understanding of best practices in behavioral health and extremely strong consensus building and facilitation skills to help CCSI customers in their efforts to provide the highest quality care for the people they serve. Gwendolyn plays a lead role in researching, developing, and deploying new content and delivery modalities for practice change in multiple...Read More



Director, Strategic Analytics & Performance Improvement

Briannon O’Connor, PhD is the Director of Strategic Analytics and Performance Improvement where she will develop and support the continued growth of Consulting Services, while also expanding the services to include more robust strategic analytic and performance improvement initiatives for internal and external customers. Dr. O’Connor received her doctorate in Clinical Psychology from the University at Buffalo, where her research focused on enhancing the...Read More

Meet Our Team

CCSI’s Center for Collaboration in Community Health brings together a team of staff members with demonstrated expertise in the areas needed to help our customers meet these increasingly complex requirements, including: data capture, storage, and visualization; statistical methods; financial analysis and management;  program development; program evaluation and quality improvement;  training /practice implementation support; and stakeholder engagement.   We believe that providing an efficient way to access this full range of expertise and support will help us to deliver the integrated solutions our customers need to understand and articulate their impact on the system of care.  


Past Webinars and Materials

2018 2017 2016 2015


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