Cultural Competence and Health Equity

Innovative Transformation, Culturally Intelligent Change

Cultural Competence (CC) and Health Equity (HE) are an integral part of CCSI's array of services and critical to helping our customers engage with diverse populations, deliver effective services and achieve intended outcomes. Our Team will aid your organization to enhance your practices and programs, by formally incorporating CCHE components into system and program planning.  Through various activities: examining current practices; strategic planning and implementation; and specialized education and development of your leadership, workforce, customers and stakeholders, your organization could enjoy improved outcomes.

The CCHE Transformative Process:

CCHE Readiness Questionnaire (online) 

A current state evaluation of your organization’s history, development, values, and operational climate- as well as the levels of cultural awareness of top management, supervisors, and staff - all that are essential in the development of an effective transformative strategy.

Organizational Diversity Survey (online) 

An anonymous survey completed by your staff that collects the demographic composition of your organization.  This information aids in diversity initiatives and strategic recruitment, promotion and retention of a diverse workforce.

CCHL Organizational Assessment Tool (online) 

A self-assessment process used to aid in your organization’s transformative process and the improvement of internal and external customer service delivery to culturally diverse populations: including specific strategies that address cross-cultural areas of strength and those that require improvement to engender the enhancement of staff attitudes and practices, and organizational policies, procedures, supports, and structures. 

CCHE Consultation & Technical Assistance 

Introduces CCHE as a way of doing business and is a developmental process, focused on change management, with the goal to promote positive movement in achieving desired organizational and customer outcomes.  Coaches, mentors, and supports leadership, through adaptive approaches, while they are engaged in managing change within their organization. Provides technical assistance and supervision support in building a CCHE workforce.

Professional Development (varied modalities)

CCHE training and resources are designed to increase participant awareness and knowledge, build skills and competencies, and to drive practice change within your organization.

The Prevention, Access, Self-Empowerment and Support (PASS) Program

An innovative, curriculum-based prevention program for adolescents who experience challenges in their daily lives, or whose parents are contending with mental health issues. A strength-based approach aides participants and their families in developing the resources needed to maintain healthy and fulfilling lives.  Learn More about PASS.

Poverty Simulation

A highly interactive experience infused with cultural nuances, designed to help participants better identify with the needs of individuals contending with poverty. Decision-makers peek into the realities of the impoverished to better inform policies and service delivery, and professionals and community stakeholders gain empathy and awareness for the diverse world in which they work, live, play and worship. This 3-hour exercise includes the simulation, pre-/post-survey, and a debriefing at the conclusion.  A 2-hr follow-up session, 6-8 weeks after the Poverty Simulation, is a facilitated discussion where participants are guided to determine their “Commitment to Action” in addressing poverty.  Click here to learn more.

Community Stakeholder Forums - “Voice Your Vision”

An intentional and safe space for community stakeholders to express their “truth” and detail their experiences as service recipients.  Translating the collection of voices to inform critical policy-making activities in devising solutions to address programmatic, organizational, and systemic challenges and barriers.




Director - Cultural Competency and Health Equity

Ms. Reid-Rose leads CCSI’s work in the areas of Cultural Competence and Health Equity. With more than two decades of experience in the behavioral health field, she has served as a consultant and educator at the state, regional and national levels. Ms. Reid-Rose has extensive expertise in developing and implementing cultural competence assessments, training initiatives, and programs - helping agencies understand where they are on the continuum of cultural competence and then identifying...Read More



Senior Consultant Cultural Competence & Health Equity

Nancy Sung Shelton, M.A., works in the capacity of Senior Consultant, Cultural Competence & Health Equity at Coordinated Care Services, Inc. In her role, Nancy provides an array of consultation, technical assistance, and training support to organizations, their leaders, workforce, service recipients, and stakeholders. She has more than twenty years of experience working with diverse populations in a variety of management and leadership positions. Her work...Read More

Cultural Competence Webinars

RSS Feeds

The Democrat and Chronicle

Bishop Sheen: On a track to sainthood until Rochester spoke up saying more investigation needed

Published: Fri, 06 Dec 2019 16:43:30 +0000
The Rochester diocese acknowledges raising concerns about the past conduct of its former bishop, Fulton Sheen, who is on a track for sainthood

Section V girls basketball: Here are more than 60 players to watch during the 2019-20 season

Published: Fri, 06 Dec 2019 08:52:28 +0000
Several top players from last season return, which should make for an exciting and competitive 2019-20 season.

Shovel, scrape, repeat: This season is one of the snowiest ever in Rochester

Published: Fri, 06 Dec 2019 18:09:37 +0000
Friday's snow is making this one of Rochester's snowiest autumns ever.

6 Rochester-area restaurants decked out for Christmas

Published: Thu, 05 Dec 2019 08:45:21 +0000
These places above and beyond when it comes to decorating for the holidays.

PHOTOS: Section V Boys Basketball players to watch

Published: Fri, 06 Dec 2019 21:09:43 +0000
With five first-team All-Greater Rochester players returning, there should be plenty of excitement on Section V basketball courts this season.

The Washington Post

Retail drug prices declined last year for first time since 1973

Published: Thu, 5 Dec 2019 16:02:54 EST
But total U.S. spending on health care increased to $3.6 trillion, or $11,172 per person, according to a government report.

As Samoa fights a deadly measles crisis, unvaccinated people are told to mark homes with red flags

Published: Wed, 4 Dec 2019 13:54:37 EST
Racing to contain the measles outbreak that has killed 60 people amid low vaccination rates, the government of Samoa has turned to a disease-control tactic going back centuries.

Trump administration pushes efforts to wipe out HIV amid stalled progress

Published: Tue, 3 Dec 2019 19:31:00 EST
New data show that only 40 percent of Americans have been tested for the virus and just 18 percent of those at highest risk are taking the medication that blocks it.

Older adults — particularly men — need to make sure they get enough vitamin K

Published: Tue, 3 Dec 2019 14:00:00 EST
Research shows that too little of the nutrient is associated with various age-related concerns, such as cognitive function, heart health and mobility.

Senate panel approves Hahn as FDA head

Published: Tue, 3 Dec 2019 11:37:35 EST
The Senate health committee approved the nomination of Stephen Hahn, a top official and cancer doctor at MD Anderson Cancer Center in Houston, as head of the FDA.

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