Cultural Competence

Cultural competence is an integral part of CCSI's services and is critical to helping our customers engage with diverse populations, deliver effective services and achieve intended outcomes. CCSI is recognized for our cultural competence leadership at the state and national levels, and our staff has created the tools and supports needed to help organizations at any stage of their development. We assist our customers in understanding, developing and implementing culturally competent practices and programs, including incorporating cultural competence considerations into system and program planning, laying the foundation for examining current practices and conducting specialized education and training.

The Prevention, Access, Self-Empowerment and Support (PASS) Program

P.A.S.S. is an innovative, curriculum-based, statewide prevention program that works with teens who experience challenges in their daily lives, or whose parents are seriously and persistently mentally ill. Participants report having emotional issues revolving around building and maintaining relationships; anger management; feelings of frustration; distraction; lack of self-control; poor decision making; inability to finish tasks and an overall lack of focus. The therapist data indicates that some of the participants have serious challenges with aggressive, suicidal and/or self-destructive behavior and substance abuse.

Learn More about P.A.S.S.

2013 PASS Graduation - Story and Photos



Director – Cultural and Linguistic Competence

With more than two decades of experience in the behavioral health field, Lenora has served as a consultant and educator at the state, regional and national levels. She has extensive expertise in developing and implementing cultural competence assessments, training initiatives, and programs - helping agencies understand where they are on the continuum of cultural competence and then identifying critical changes in policy, practice, education and training needed to support continued progress...Read More

Cultural Competence Webinars

Me... You... We... Us: Cultural Competence, Health Literacy and Community

CCSI’s Director of Cultural Competence and Diversity Initiatives, Lenora Reid-Rose, MBA, provided important information about the development and implementation of culturally competent practices as a way to improve outcomes in our transforming Behavioral Health managed care system. Her presentation had a strong focus on effective strategies for community engagement.

Presenter: Presenter: Lenora Reid-Rose, MBA, Director of Cultural Competence, CCSI

Date and Time: 12/16/2015 12:00:00 AM

Watch Now

RSS Feeds

The Democrat and Chronicle

For sale? Xerox may be taken out of its misery

Published: Mon, 22 Jan 2018 08:02:01 -0500
According to rumors in The Wall Street Journal and other media, two large shareholders have begun to pressure the Xerox board to sell the company.

Flu everywhere: NY had worst week ever

Published: Mon, 22 Jan 2018 15:11:08 -0500
The flu was so bad last week in New York, it was the worst since the state started recording it 14 years ago.

Trump declares victory after senators strike deal to lift government shutdown

Published: Mon, 22 Jan 2018 17:30:09 -0500
"Once the government is funded, my administration will work toward solving the problem of very unfair illegal immigration," Trump said in a statement.

Statue of Liberty: How much New Yorkers will pay to keep it open during federal shutdown

Published: Mon, 22 Jan 2018 15:56:40 -0500
New York also stepped in and kept open the federal park in 2013 during the last shutdown.

Excellus BlueCross BlueShield hack lawsuit: Ruling greatly expands the number of plaintiffs

Published: Mon, 22 Jan 2018 17:32:55 -0500
Millions of potential plaintiffs in the lawsuit over the massive Excellus hack, excluded from the case a year ago, are now back in.

Questions? Contact Us.