Our Mission

CCSI is a nonprofit organization dedicated to inspiring innovation in practice by providing essential business services in partnership with organizations that improve lives and strengthen communities.

Our Vision

To be an exceptional place for individuals to grow and build a career, while expanding our capacity to invest in communities.

Our Operating Principles


Diversity & Inclusion








Excellence in Customer Service


Honoring People and Their Work


Individualized Work/Life Integration


Community Connectedness


Coordinated Care Services, Inc. (CCSI) began in 1984 as Integrated Mental Health, Inc. and was responsible for managing an innovative demonstration project focused on local management and alternative financing of public mental health services in Monroe and Livingston counties. Funded by the NYS Office of Mental Health, Monroe and Livingston counties, and the United Way, the demonstration project operated from 1987 to 1992 and contributed to significant expansion of community-based mental health services and the downsizing of inpatient and outpatient operations of the Rochester Psychiatric Center.

At the time, it was the largest capitated payment system for the seriously mentally ill that had ever occurred in the nation. Significant savings occurred that were reinvested into community services.

Demonstration project responsibilities included:

  • Services planning
  • Performance monitoring and management
  • Information systems development and management
  • Administration of alternative reimbursement arrangements, including a managed care (capitation) plan for the seriously mentally ill and a performance-based global budgeting system.

The corporation was reorganized in late 1992 to form Coordinated Care Services, Inc., and the scope of CCSI services has expanded within Monroe County and beyond.

Today, CCSI provides a broad array of management services and technical assistance specifically tailored to meet the needs of local behavioral health, social and human service departments, state agencies, and community-based organizations in Monroe County, across New York State, and beyond. Core services include:



  • Practice Transformation
  • Cultural Competence - Equity and Social Justice
  • Strategic Analytics and Evaluation
  • Fiscal and Quality Improvement
  • Technology and Digital Solutions

CCSI continues to maintain significant contract management responsibilities on behalf of the Monroe County Office of Mental Health. As part of this long-standing, productive relationship, CCSI provides a full complement of management services on behalf of Monroe County including: administration of State aid and County funding to community-based service providers, development and management of service contracts, and ongoing program monitoring and oversight – including cultural and linguistic competence assessment and training and special program support.

In addition to our significant work on behalf of Monroe County, CCSI provides management services and technical assistance to other County governments across New York State and beyond, several state agencies, and a range of other not-for-profit organizations.