Throughout the year, we’ll be spotlighting the six areas of practice in CCSI’s Consulting Division: System & Practice Transformation, Technology & Digital Solutions, Evaluation & Strategic Analytics, Fiscal Practice & Quality Improvement, Capacity Building, and Diversity, Equity, Inclusion, & Anti-racism. While these areas are individual, highly specialized content areas, most of our customer projects include team members from across multiple areas. This integrated, multi-disciplinary approach is one of the things we think makes CCSI unique – we often refer to it as “One CCSI.”

This month, we’ll be focusing on Evaluation and Strategic Analytics. We met with Teraisa Mullaney, Senior Director of Strategic Analytics to learn more about what the team does, what projects she’s excited about, and more.

What does your team do?

The team that leads the Strategic Analytics and Evaluation area of practice primarily advises and supports our partner agencies in data-informed decision-making. Through the use of data collection, analysis, reporting, and visualizations, the team empowers our customers to objectively understand the performance of a workflow or the impact of a program. The team also develops evaluation plans and assessments tailored to the needs of our customers. Across this area's project portfolio, the team also acts as a critical support to data-heavy projects. Most commonly, the context is continuous quality improvement, equity assessments, and training evaluation.

What’s a project you’re excited about?

30 years is such an accomplishment for CCSI and I am excited to contribute to the celebration. Through partnership and collaboration between the Evaluation and Strategic Analytics team and the Diversity, Equity, and Inclusion team, a 30th-oriented initiative was recently created. This year-long project is focused on giving back to the community. A cohort of smaller community-based organizations will receive free tailored trainings and consulting services. The goal of this giveback is to enhance agencies’ ability to make data actionable through an equity lens.

Where did you work before coming to CCSI?

This is my second tenure at CCSI. I was employed at CCSI from 2011-2014 and happily returned to this new role in August of 2021. During my years away, I was employed at Finger Lakes Performing Provider System, which oversaw the execution of the 1115 Medicaid demonstration waiver, the Delivery System Reform Incentive Payment – DSRIP for short – program. While overseeing evaluation and analytics, there were enumerable learning opportunities, which in reflection, truly empower me to deliver my best work at CCSI. It is so fulfilling to be back!

Fun question!
Where would you like to travel to?

I would love to travel to the Swiss Alps. I find mountains to be distractingly beautiful and somehow filled with wisdom. I think nature has a lot to teach us.