Throughout the year, we’ll be spotlighting the six areas of practice in CCSI’s Consulting Division: System & Practice Transformation, Technology & Digital Solutions, Evaluation & Strategic Analytics, Fiscal & Quality Improvement, Capacity Building, and Diversity, Equity, Inclusion, & Anti-racism. While these areas are individual, highly specialized content areas, most of our customer projects include team members from across multiple areas. This integrated, multi-disciplinary approach is one of the things we think makes CCSI unique – we often refer to it as “One CCSI.”

This month, we’ll be focusing on Fiscal and Quality Improvement. We met with Chris Copeland, Senior Director, Fiscal Practice Improvement to learn more about what the team does, what projects he’s excited about, and more.

What does your team do?

Our team works with individual organizations, local government entities, and statewide agencies (OMH, OASAS, OPWDD) to improve the quality of services being provided. We do this by providing technical assistance for both financial and clinical practice improvement. The list of assistance we provide is extensive and is always focused on building a culture of change. So, for example, if we are helping an individual agency or an OMH initiative with fiscal modeling, Revenue Cycle Management, reducing wait times, increasing market share, or using data to drive clinical results and demonstrate value, we will always do so from a practical operational perspective and in the broader understanding of the need for adaptive change. Partnering with the other Areas of Practice at CCSI ensures we also bring an analytic and evaluative component to trauma-informed and DEI practices as part of the solutions.

What’s a project you’re excited about?

We are partnering with OMH to provide system-level change to the crisis outreach programs across New York. The aim of the partnership is to expand the coverage of crisis services for all people in the state by maximizing the revenue from Medicaid. To achieve this, CCSI is providing TA webinars and individual assistance to all existing mobile crisis providers – both agency-based and hospital-based Comprehensive Psychiatric Emergency Programs (CPEP) over a three-year contract.

Where did you work before coming to CCSI?

Immediately before joining CCSI, I was working for the Institute for Community Living in NYC as their COO and before that was the CEO of Tri-County Mental Health Services in Maine. Both agencies provided a continuum of services: outpatient adult and children, residential, ACT teams, case management, I/DD day habilitation and residential.

Fun question!
What would you do for a career if you weren't doing this?

Unfortunately, COVID has interrupted my main passion – cycling. For some reason, I’ve allowed the pandemic to give me the excuse to not ride. A couple of bad accidents, smashed elbow among them, didn’t help. Thanks to this question I’m going to literally “get back in the saddle.”