In her role as Senior Director, Program Management Erika develops and maintains productive and collaborative relationships with significant CCSI customers, and provides guidance and leadership to senior-level CCSI program leaders.

Erika has served the human services industry in Rochester, NY for over a decade holding titles ranging from Counselor, Trainer, and Manager, to Senior Director, Vice President, and Chief Program Officer. She has expertise in the areas of quality, operations, and workforce development. Erika is a College Instructor dedicated to equipping human service professionals for the workforce and serves on the Board of Directors for one of Rochester’s major hospital systems, Rochester Regional Health. She has received multiple awards including Rochester Business Journal Rising Star Award, Christian Service Award & Strategic Excellence Awards from Roberts Wesleyan College, and most recently the Unsung Hero Award from Ibero American Action League for her leadership through the pandemic.

Erika earned a Bachelor of Science in Psychology and Political Science from St. John Fisher College as well as a Masters Degree in Strategic Leadership from Roberts Wesleyan College. Erika currently lives in Houston, Texas with her husband and daughter and loves that she can still serve the communities she loves from a distance. After all, distance makes the heart grow fonder.