Rachel Rios-Richardson, MSW, is a Senior Consultant on CCSI's Research and Evaluation team. In her role, Rachel manages a portfolio of projects to support government agencies and community-based organizations to design and implement evaluation and quality-improvement practices. Before moving into program evaluation, Rachel began her career as a legal advocate advancing disability rights and access to mental health services. She brings over a decade of experience in social services, including experience across multiple sectors such as mental health, substance use, healthcare, vocational rehabilitation, and homelessness services systems. Rachel has led a wide range of evaluation and technical assistance projects including federally funded evaluations, implementation planning projects, community assessments, and a randomized control trial. In a previous role, she assisted Arizona's Medicaid agency to develop an implementation plan for the rollout of 988 as a three-digit crisis number. At CCSI, Rachel leads teams to develop and implement high-quality, equity-focused evaluation practices. Rachel is passionate about centering the experiences of people most impacted by social injustice and engaging program participants and front-line providers at every stage of program evaluations. Rachel obtained her Bachelor of Arts degree from Davidson College and went on to receive a Master of Social Work degree from Arizona State University, with a focus on policy, administration, and evaluation.