Job Information

Organization: Villa of Hope

Posting Start: 2022-03-15

Location: Rochester

Job Title: Behavioral Health Services- Clinic Receptionist

Posting End: 2023-03-01

A Brief Job Description:

BHS Clinic Receptionist
Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their future.
JOB TITLE: BHS Clinic Receptionist
DEPARTMENT/PROGRAMBehavioral Health Services
SUPERVISOR: Behavioral Health Clinic Operations Manager
Job Summary:
Under the general direction of the Behavioral Health Office Manager, the Clinic Receptionist is responsible for day-to-day operations of client reception. To provide all administrative, data management, fee collection and customer service as required in the department. Carries out all job responsibilities with fidelity and accountability to the Agency's Mission, Vision, Values, Guiding Principles, Strategic Plan and commitments to the Sanctuary Model of Care
  • Greets persons entering establishment, determine nature and purpose of visit, and direct them to specific destinations
  • Receives and directs visitors; accepts deliveries and donations
  • Maintains security by following procedures; monitoring logbook; issuing visitor badges
  • Maintains office security by following safety procedures and controlling access via the reception desk
  • Provides general information regarding routine inquiries from clients or community members, and refers non-routine, sensitive, and/or complex requests for information and other inquiries or complaints to appropriate leadership
  • Verifies identity of clients by checking photo ID and date of birth
  • Verifies client’s current mailing address, phone number(s), e-mail address, and current insurance information. Makes corrections in electronic health record if needed.
  • Collects client fees (e.g., co-payments) for services rendered while maintaining compliance with payer expectations.
  • Assists with rescheduling of clients appointments when clients request this.
  • Receive, sort, distributes and manages daily mail deliveries
  • Perform administrative support tasks, which may include proofreading, updating and/or creating documents using Microsoft Office product line to support the administrative needs as identified department wide.
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations. Wipes down surfaces in shared space after clients come in person and performs mid-day space cleaning.
  • Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  • Exercises full compliance with the Agency’s Code of Conduct, all Agency policies and procedures and Federal and State laws and regulations including OASAS and OMH regulations.
  • Maintains confidentiality and security for all client related material and/or client records.
  • Maintains telecommunication system by following manufacturer's instructions for console operation.
  • Exercises full compliance with the Agency’s Code of Conduct, all Agency policies and procedures and Federal and State laws and regulations.
  • Exercises full compliance with the Justice Center’s Code of Conduct for Custodians of People with Special Needs.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Demonstrates, promotes and practices diversity, equity, inclusion and belonging in relation to clients and staff through respect and understanding achieved through training, individual supervision and Agency cultural activities.
  • Supports clinic staff with projects
  • Perform other similar duties requiring comparable skills
 Leading Self
  • Character and Courage (Integrity and Trust)
 Leading Others
  • Customer Focus
 Leading the Organization
  • Commitment to Diversity, Inclusion, Justice and Equity
  • High School Diploma or GED
  • One-year experience preferred; bilingual in Spanish preferred
• Proficiency in Word, Excel, and PowerPoint.
• Must be a self-starter, flexible and skilled in providing customer service.
• Effective and open communication, emotional intelligence and interpersonal skills.
• Ability to work in partnership with other, including staff members across all departments
• Strong problem solving skills and ability to prioritize and manage multiple projects.
•   Organized and self-directed; able to share information and collaborate effectively across all functions, with both internal and external partners.
• Availability to work morning, afternoon and evening shifts
• The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, and must be able to perform a variety of tasks, move throughout office buildings, work cooperatively in a team environment and quickly respond to emergencies.
Villa of Hope is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veteran.”

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Contact Information:

For more information contact or call 585-865-1550