Job Information

Organization: Villa of Hope

Posting Start: 2022-03-15

Location: Williamson

Job Title: Care Coordinator (Tuckahoe)

Posting End: 2023-03-01

A Brief Job Description:

Care Coordinator
Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their future.
JOB TITLECare Coordinator
SUPERVISOR: Clinical Supervisor
Under the general direction of the Clinical Supervisor, the Care Coordinator works closely with youth and families from the first day of admission until they are discharged and connected to community providers.  The Care Coordinator has consistent engagement with the Tuckahoe team, youth, family, clinical team, school, and community providers/resources. The Care Coordinator regularly assesses the youth’s and family’s needs and strengths, engages the youth and family in the treatment process, and completes all appropriate referrals. An integral component to this position is the ability to track and complete all documentation in a timely manner. The Care Coordinator also has the ability to facilitate a weekly DBT group within the program. The Care Coordinator will carry out all job responsibilities with fidelity and accountability and adhere to the mission and goals of the agency.
  • Exercises full compliance with the Agency’s Code of Conduct, all Agency Policies and Procedures.
  • Maintains confidentiality and security for all client and staff related materials and/or records.
  • Provides individual and group supervision and accounts for all youth in care at all times.
  • Obtains/maintains TCI certification.  Employs approved crisis prevention/intervention techniques utilizing TCI best-practice.  Documents all SER/CIs and participates in supervisory reviews with TCI Post Crisis Response.
  • Supervises medications as prescribed, reports medical problems and follows medical directions.
  • Upholds all rules and structure within the residence.
  • Provides a safe environment for youth and staff utilizing the Sanctuary model.
  • Exercises full compliance with Agency code of conduct, all Agency policies and procedures and Federal and State laws and regulations.
  • Participates in on-going training, staff development and individual supervision provided by the Program and/or Agency.
  • Attends required scheduled trainings.  (Non-Violence, Social Responsibility)
  • Provides linkage/referral to community resources for social, recreational, housing/basic needs, mental health, etc.
  • Completes CANS assessment tool, which guides the treatment planning process.
  • Demonstrates, promotes and practices diversity, equity and inclusion in relation to clients and staff through respect and understanding achieved through training, individual supervision and Agency cultural activities.
  • Develops relationships with each client to promote healthy growth and development.
  • Completes service delivery documentation within required timeframes and submits progress notes to the Social Worker.
  • Maintains daily logs for each client.
  • Documents all client/family contacts and assumes responsibility for maintaining clinical records in accordance with Agency Standards.
  • Applies and recertifies youth’s Medicaid, Social Security and SNAP.
  • Enrolls and discharges youth from the OMH CAIRS system.
  • Maintains physician authorizations in appropriate timeframe.
  • Completes consents as needed, and annually
  • Directs clients in the daily routine (program) of the residence.
  • Implements treatment methods and directives of each individual client.
  • Sets behavioral limits for clients within the structure of the residence and out in the community.
  • Transports clients to activities and medical appointments.
  • Provides advocacy and case management with educational programs, mental health providers, legal system and other service providers.
  • Remains reasonably available to fill in for emergencies and/or staff illnesses.
  • Acts as the school liaison, registers all new clients, maintains daily contact with school and attends all CSE and school meetings.
  • Attends, and participates in the treatment team process.
  • Participates in the cleaning and upkeep of the group home; reports repairs to Program Manager.
  • Manages the environment and coordinates Villa staff, clients, families and representatives of community resources.
  • Facilitates relationships with community resources, (i.e. job, school, etc.) in order to monitor behavioral and social progress of the clients in the residence.
  • Completes OMH school district notifications.
 Leading Self
  • Character and Courage (Integrity and Trust)
 Leading Others
  • Customer Focus
 Leading the Organization
  • Commitment to Diversity, Inclusion, Justice and Equity
Associates Degree required.
One year experience working with children directly or equivalent.
  • Child care, group management, household management, facilitating recreation and leisure activities, directing daily routines, communication and documentation, interpersonal and teamwork.
  • Valid NYS license in good standing
The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing; Must be able to perform a variety of household tasks, climb stairs, move throughout the cottage or group home, work cooperatively in a team environment and quickly respond to emergencies.
This position requires successful completion of Therapeutic Crisis Intervention (TCI) training, which includes a written test and demonstration of the competency to perform physical restraints, as specified by the program and regulatory body. Additionally, staff must successfully complete all required TCI refreshers in order to maintain continued employment. The physical demands described here are representative of those that must be met by an employee to successfully complete Therapeutic Crisis Intervention Training: the ability to drop repeatedly to knees, twist and turn, exert oneself physically at an intense level, and support another adult’s weight. Position also requires employee to transport clients utilizing an agency vehicle.
Villa of Hope is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veteran.

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Contact Information:

For more information contact or call 585-865-1550