Job Information

Organization: Villa of Hope

Posting Start: 03/15/2022

Location: Rochester

Job Title: Certified Peer Specialist

Posting End: 03/01/2023

A Brief Job Description:

JOB TITLECertified Peer Specialist
SUPERVISOR: Hope Place Program Manager
Under the general direction of the Hope Place Program Manager, the Certified Peer Specialist is responsible for providing quality, trauma-responsive care and programing for adults, ages 18 and older, experiencing a mental health pre-crisis or crisis, by providing the least restrictive means of crisis stabilization and treating guests to ensure their return to a higher level of functioning as quickly as possible. The program will serve those with mental health challenges, co-occurring disorders and developmental challenges; carry out all job responsibilities with fidelity and accountability to the Agencies and Program Mission, Vision, Values, Guiding Principles, and Strategic Plan.
  • Exercises full compliance with the Agency’s Code of Conduct, all Agency policies and procedures and Federal and State laws and regulations
  • Maintains confidentiality and security for all client and staff related materials and/or records.
  • Follows crisis/emergency procedure to contact to Hope place Program Manager or Lead Certified Peer Specialist in the event the Certified Peer Specialist needs support
  • Assists in the development of and closely follows program & Guests Safety Plans
  • Provides individual and group supervision accounts for guests at all times
  • Provides a safe environment for guests and staff utilizing the sanctuary model
  • Reads and becomes familiar with program policy manual
  • Keeps current with the training requirements regarding Therapeutic Crisis Intervention (TCI), Functional Behavioral Approach, Safety In the Community, and Motivational Interviewing and other related trainings.
  • Employs approved crisis intervention/prevention techniques utilizing accepted practices per Agency policy and procedures
  • Documents critical incidents as required by program/agency Communicates concerns, problems, questions to Supervisor
  • Assists with projects associated with the Hope Place Program, including internal and external committees, task forces and special initiatives
  • Exercises daily decision-making, problem-solving and ongoing task prioritization
  • Makes appropriate referrals and linkages to community supports.
  • Advocacy; community outreach; education; referrals to other services (health insurance enrollment, housing, legal, care management, basic needs, etc.) or ongoing treatment; tools to support wellness and recovery
  • basic intake and triage; Social Determinants of Health (SDOS) assessment
  • De-escalation; stabilization; (mindfulness and motivational interviewing); and, brief interventions such as art, and journaling.
  • Documents progress notes for each visit with clients as assigned in the Electronic Client Record (eCR) within the day of service
  • Track and monitor progress and outcomes
  • Participates in surveys conducted by referring agencies
  • Demonstrates, promotes and practices cultural competency toward Guests and staff through respect and understanding achieved through training and Agency cultural activities
  • Recognizes and embraces the diversity of teams
  • Supports and develops the strengths of each individual team member
  • Fields questions; addresses concern of referral sources/families with Peer Mentor assignments.
  • Works with Program Manager to develop individualized plans to support and encourage professional growth
  • Completes all required documentation according to appropriate time lines.
  • Attends trainings as required and as appropriate to skills related to the position
  • Utilizes scheduler on eCR to maintain required expectations both fiscally and programmatically
  • Coordinates and facilitates an initial meeting with Guests when they arrive at the program
  • Obtains and communicates personal information regarding youth and family from referral source
  • Cooperates and collaborates with program staff, volunteers and other agency staff; both internal and external to the agency
  • Check and respond to e-mail and phone calls within 24 hours
  • High School Diploma or equivalent required
  • 2 years of work or volunteer experience in a setting providing Behavioral Health services preferred.
  • Must obtain peer certification within 1 year of hire (Certified Peer Supports)
  • Flexible and adaptive to the work environment.
  • Ability to engage, plan, communicate, and understand mental health challenges, co-occurring disorders and developmental challenges
  • Availability to work afternoon, evenings 3pm -11pm, weekends 3-11pm
  • Proficient with Microsoft Office
  • Proficient in Electronic Client Record Systems preferred.
  • Working knowledge of the Functional Behavioral Approach, Skill Building, Sanctuary, Therapeutic Crisis Intervention and Child and Family Team Process preferred.
  • Effective and open communication, emotional intelligence, and interpersonal skills.
  • Ability to work in partnership with others, including staff members across all departments.
  • Strong problem solving skills and ability to manage multiple projects and prioritize.
  • Organized and self-directed; team player – able to share information and collaborate effectively across all functions, and with both internal and external partners.
Physical Demands: 
The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing stairs.
  • Ability to walk short distances
  • Ability to use stairs
  • Ability to leave a location quickly
 Leading Self
  • Character and Courage (Integrity and Trust)-
    • Do the right thing, because it is the right thing, even when no one is looking.  Truth to Power.
  • Customer Focus
    • Build positive relationships through communication and collaborative problem solving.
  • Commitment to Diversity, Inclusion, Justice and Equity
    • Believe in the dignity and humanity of all people to reach their full potential.
Villa of Hope is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veteran.

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