Job Information

Organization: The Center for Youth

Posting Start: 09/16/2022

Location: Rochester, Ny

Job Title: Emergency Shelter Program Manager

Posting End: 10/31/2022

A Brief Job Description:


This is a full-time, twelve (12) month position.

Pay Rate: $25.00 - $28.00 per hour.

OVERVIEW: The Emergency Shelter Manager is responsible for operation and programming at The Center House to provide a caring living environment for the youth being served. The Manager’s duties are a combination of direct supervision and monitoring of residents, supervision of staff, volunteers, interns, and various administrative responsibilities. Furthermore, the Manager is responsible for mentoring and coaching full-time, part-time, and relief shelter staff on their roles and duties. This is a full-time, twelve (12) month position.

The Emergency Shelter Program Manager also participates in the On-Call RHY Supervisor rotation (for one week, every 6-7 weeks). This emergency response system is intended to provide after-hours and weekend support to RHY residential and evening programs.


Supervision of staff:

  • Initial selection, orientation, and training of assigned personnel, with ongoing orientation and training
  • Evening and weekend shifts as needed
  • Individual supervision/group supervision
  • Maintenance of employment records for supervisees
  • Maintain a caring and cooperative environment
  • Case consultation and teaming with Unit Counselors


  • Schedule and coordinate staff shift assignments
  • Complete payroll/employment verification for supervisees
  • Oversight of outreach, service delivery, utilization, and efficacy, including data collection, outcome, measurement, record keeping, and report generation
  • Networking/partnering with other youth-serving agencies to coordinate the effective use of resources
  • Regular On-call rotation responsibilities
  • Coordination of program donations, including clothing, shelter store, gifts in kind, and holiday programs
  • Review client files, weekly summaries, and discharge summaries
  • Maintenance of appropriate therapeutic relationship, including compliance with the agency’s Code of Ethics and other professional code of conduct, as appropriate

Oversight of Residential Counselor Duties:

  • Supervision of Residents within the daily routine
  • Crisis prevention, resolution, and intervention
  • Coordination and facilitation of Basic Living Skill workshops, Peer Support groups
  • After-hours intake, assessment, information, and referral
  • Social and recreational activities for residents
  • Participation in Staff Meetings, training, and individual and group supervision
  • Assist with maintenance of shelter facility and grounds
  • Operations duties, ie. shopping, inventory, etc.
  • Maintaining client confidentiality consistent with agency policy


Candidate must:

  • Adhere to ethical conduct
  • Demonstrate professionalism, i.e., timely, dependable, responsible, flexible
  • Be non-judgmental and respectful
  • Model principles of inclusion and tolerance
  • Be youth-centered and positive
  • Be family-friendly
  • Establish effective working relationships with supervisor and co-workers
  • Develop positive relationships with all key stakeholders
  • Have strong literacy skills (i.e., reading, writing, comprehension)
  • Have excellent communication skills (verbal and written)
  • Conduct research and apply best practices and evaluation methods
  • Effectively promote knowledge and skill development and positive behaviors
  • Provide leadership and work independently as requested

Candidate must possess knowledge of :

  • Program management and supervisory methods and techniques
  • Crisis intervention, case management, advocacy, and strength-based problem solving and decision-making models
  • Team building and team dynamics
  • Program outcomes and evaluation
  • Adolescent development, including: positive youth development, asset development, risk reduction, and protective factors
  • Youth-serving systems
  • Community resources
  • Client advocacy


The Center delivers services to youth and families from many racial, ethnic, cultural, social, and lifestyle groups. We value differences in people and strive to understand diverse cultures, ethnic origins, sexual orientations, abilities, and beliefs. To this end, all staff are required to attend professional development training and to continually enhance their understanding of cultural diversity.

Staff are expected to respect and honor cultural and human diversity. The annual Performance Appraisal provides an opportunity for staff to evaluate how they are integrating culturally competent practices into their everyday work.


A minimum of a Bachelor’s degree in human services, education or a related field; and (5) five years’ experience; at least (3) three years of supervisory experience, or an equivalent combination of education, employment, and life experience. A Master’s degree is preferred.

In addition to the above, it is mandatory that candidates meet the following criteria prior to hiring:

  • Completion of State Central Registry Clearance form*
  • Authorization for the agency to complete criminal background check
  • Authorization for the agency to obtain driving record information
  • Proof of a satisfactory physical exam within the last 12 months including a PPD and annually thereafter.
  • Completion of fingerprinting process and clearance via NYS Justice Center
  • A valid driver’s license with a driving record acceptable to the insurance carrier, regular access to a motor vehicle, and automobile insurance at the level of $100,000 per person/$300,000 per accident Bodily Injury and $50,000 Property Damage
  • Access to a telephone

*Note: It is also mandatory that new employees be cleared by the NYS Central Register prior to unsupervised interaction with clients.


Candidates must be able to be autonomously mobile, including going up and down stairs, in order to provide the required services.


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The Center for Youth provides equal opportunities for employment.

Apply Online

Contact Information:

Please attach your resume and cover letter with the job description in the subject line and send to or apply directly on our website.