Job Information

Organization: Rochester Regional Health

Posting Start: 09/08/2021

Location: Rochester, NY


Posting End: 11/24/2021

A Brief Job Description:


To provide supportive Health Home care management, utilizing the process of care coordination, for persons who are identified as high users of services and as having problems accessing medical, mental health, social, psychosocial, educational, financial and other necessary services that have been identified in a written plan of care. Provide 24/7 oversight as needed.

STATUS: Full Time

LOCATION: Rochester Mental Health Center – Hart Building

DEPARTMENT: Care Management

SCHEDULE: Monday – Friday, 40 Hour Day Shift


If hired on or after November 1, 2018, Bachelor’s Degree required

Two years of experience preferred

QHP preferred

Strong analytical, computer, and communication skills


Coordination. Responsible for the overall creation, management and coordination across all continuums, of the enrollee’s care plan which will include medical/behavioral and social service needs and goals.

Documentation. All necessary documentation must be completed within established timeframes. Effectively perform and document progressive community outreach with assigned cases and move to enrolled status as appropriate.

Reporting. Caseload will include clients with a mid-acuity rating and voluntary assisted outpatient treatment (AOT) clients. Completes weekly reports in accordance with AOT guidelines.

PHYSICAL REQUIREMENTS S – Sedentary Work – Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

LICENSES/CERTIFICATIONS QHP – Qualified Health Professional – NYS Office of Alcoholism and Substance Abuse Services (OASAS); NYS DL – valid New York State Driver’s License – New York State Department of Motor Vehicles (NYSDMV)
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

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