Job Information

Organization: Villa of Hope

Posting Start: 2022-03-15

Location: Rochester

Job Title: JRC Case Manager

Posting End: 2023-03-01

A Brief Job Description:

Juvenile Reporting Center Case Manager
Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their future.
JOB TITLE:  JRC Case Manager
DEPARTMENT: Juvenile Reporting Center (JRC)
Under the general direction of the JRC Supervisor, the JRC Case Manager is responsible for providing quality care for the youth assigned to JRC program. This is done so by providing advocacy and school liaison work between the youth, family, and academic institution, providing referrals for youth and family as needed, completing all state and agency required documentation, and facilitating life skills groups. Carries out all job responsibilities with fidelity and accountability to the Agency’s Mission, Vision, Values, Guiding Principles and Strategic Plan.
  • Exercises full compliance with the Agency’s Code of Conduct, all Agency Policies and Procedures.
  • Maintains confidentiality and security for all client and staff related materials and/or records.
  • Case manager completes intake orientation with youth and families in a timely manner.
  • Completes all required state and agency documentation within designated timeframes.
  • Plans, schedules, and implements youth guided life skills groups weekly.
  • Meet with youth on an individual basis determined by the JRC supervisor.
  • Completes any referrals needed for the youth and the family.
  • Conducts monthly home visits.
  • Collaborates and communicates with probation officers, schools, and various community recourses on case activity, progress, and planning.
  • Obtains weekly attendance from the schools.
  • Participates in the cleaning and upkeep of the JRC facility.
  • Upholds all rules and structure within the JRC Program.
  • Sets behavioral limits for clients within the JRC Program.
  • Applies approved crisis intervention / prevention techniques utilizing accepted practices per agency policy and procedures.
  • Build community connections for youth in care to continue with upon discharge from program.
  • Have knowledge of different community recourses available to the youth and families.
  • Adheres to established policies and procedures and makes suggestions for improvement as needed.
  • Exhibits punctuality to work, attendance, meetings, trainings and other assigned duties.
  • Demonstrates, promotes, and practices cultural competency towards clients, families and staff with respect and understanding achieved through training and Agency cultural activities.
  • Other responsibilities as designated by Supervisor.
 Leading Self
  • Character and Courage (Integrity and Trust)
 Leading Others
  • Customer Focus
 Leading the Organization
  • Commitment to Diversity, Inclusion, Justice and Equity
  • Bachelor’s Degree in Social Work or a related human service field
  • One year of child care experience is preferred.
  • Ability to work varied shifts/weekends.
  • Possesses a valid NYS driver’s license in good standing per agency policy.
  • Comfortable with community based work with high risk youth.
  • WORKING CONDITIONS AND PHYSICAL DEMANDS: The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling, climbing, and driving.
Villa of Hope is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Disability/Veteran.

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