Job Information

Organization: Administrative Assistant

Posting Start: 05/20/2024

Location: Rochester, Farmington, Geneva, Newark, Watkins Glen

Job Title: Outpatient Administrative Assistant

Posting End: 03/06/2025

A Brief Job Description:

Full-Time positions available at our Geneva & Watkins Glen Outpatient Clinic.

Part-Time positions available at our Rochester, Geneva, Newark Outpatient Clinics.

Per Diem available in Watkins Glen.

Job Summary:

In accordance with the organization’s mission, vision and values, the Outpatient Administrative Assistant is responsible for assisting and supporting the Manager of the Outpatient Clinic.

Must Have Qualifications:

  • Highschool Diploma or GED equivalent
  • Valid NYS Drivers’ License
  • Two years of clerical or administrative experience
  • Effective communication abilities
  • Proficient in Microsoft Office Applications

Nice to Have Qualifications:

  • Associates Degree or higher education
  • Medical office experience
  • Office management experience


  1. Assist in the daily management of work flow for the Outpatient Clinic, to include answering phones, scheduling and maintaining calendars for clinic staff, checking in clients for appointments, providing pro-active support to Clinic Manager and clinic staff.
  1. Complete all reports as requested by the Clinic Manager and the Lead Administrative Assistant.
  1. Maintain accurate client data in 10e11including client demographics, insurance information, and billing information.
  1. Assist with filing and organizing paperwork, reports and office materials.
  1. Receive, direct and relay phone messages, emails and faxes.
  1. Perform dictation, phone reception, filing, typing, copying, mailing, advocacy and other special project tasks.
  1. Assist in compilation and preparation of statistical data and reports as requested by Clinic Manager.
  1. Work collaboratively with IT staff and all other Departments to support FLACRA’s mission to provided quality care to all clients.
  1. Order and track supplies for program urine screens, breathalyzer and NRT.
  1. Responsible for proactive spreadsheets, Closed Chart Audit, PN Reconciliation, MSD, and other reports assigned by management.
  1. Perform administrative & secretarial functions as requested by Clinic Manager.
  1. Interface with provider agencies and maintain positive working relationships.
  1. Directly communicate suggestions, concerns and/or complaints to the Clinic Manager.
  1. Demonstrates professionalism by providing quality service and care with respect and dignity for the clients and as a representative of FLACRA.
  1. Demonstrates professionalism by providing quality service and care with respect and dignity for the clients and as a representative of FLACRA.
  2. Perform other duties and functions as directed.

About Us:

Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit behavioral health and substance abuse treatment provider with decades of experience and multiple innovative program located throughout the Finger Lakes Region. Our services include outpatient, residential, crisis center, vocational, housing and youth services. We pride ourselves on being committed to the professional development of all our staff and if that is important to you, we invite you to choose FLACRA!

FLACRA is an equal opportunity employer committed to fostering an inclusive, diverse workplace.  We are dedicated to creating an employee-centered work culture, where all individuals feel valued and respected.  We encourage candidates from all backgrounds to apply and join our team of professionals, who are dedicated to our community’s recovery & mental health care needs.

Apply Online

Contact Information:

Please submit your resume to

FLACRA Human Resources: 315-462-9116