Job Information

Organization: Veterans Outreach Center, Inc.

Posting Start: 07/22/2021


Job Title: Residential Case Manager

Posting End: 08/28/2021

A Brief Job Description:

JOB TITLE:                         Residential Case Manager

STATUS:                               Full Time; Non-Exempt

SCHEDULE:                         Days


  • Supporting male veterans in a residential housing program.
  • Monitor male residents, facilitating their attendance at community support groups, supervise the dispensing of medications.
  • Communicate effectively and work cooperatively with residents, VOC staff and community professionals.
  • Prepare treatment plans, progress notes, and all other required client paperwork daily.
  • Maintain documentation of interventions, meetings, required correspondence, and residential records.
  • Documentation must be compliant with HIPPA, OASAS, and other compliance regulations/entities.
  • Work a flexible schedule, varying hours according to program needs.
  • Provide individual support to clients and facilitate conflict resolution between residents.
  • Actively participate in agency meetings and training sessions.
  • Oversee client transportation needs in agency vehicles.
  • Administer observed urine screens (male staff only) and Breathalyzer.
  • Perform room inspections of male residents; monitor client resolution of identified tasks.
  • Utilize a Trauma Informed Care approach when working with clients and staff.
  • Meet weekly with residential team to discuss client progress and other relevant residential/agency matters.
  • Maintain open communications with supervisor to address concerns on an “as needed” basis.
  • Support the mission of VOC, and collaboration both inside and outside of the organization. Conduct outreach as needed.


  • Bachelor’s Degree in Psychology, Social Work, Counseling or other related Human Services field strongly preferred.
  • Prefer Certified Alcohol Substance Abuse Counselor (CASAC) OR CASAC-T credential/willingness to obtain.
  • A veteran or a person with solid knowledge of veterans’ issues and special needs strongly preferred.
  • A nonjudgmental approach that reflects cultural competency and sensitivity to the unique needs and diverse experiences of the individuals served.
  • Must possess the ability to engage and maintain positive relationships with veterans and their family members; as well as develop collaborative relationships with VOC personnel and community stakeholders.
  • Effective interpersonal communication skills; a willingness to be helpful, flexible, patient, and creative; and the ability to remain clam during crisis situations are required.
  • Minimum one year of case management experience in a residential facility or other relevant work experience.
  • Organizational skills and demonstrated ability to collect data, write reports and maintain accurate and timely client files.
  • Valid NY State driver’s license and clean driving record.
  • Ability to adapt to a flexible work schedule; available for on call duty as requested.

Veterans Outreach Center, Inc. is an equal opportunity employer.

Veterans of the U.S. Armed Forces are encouraged to apply.

Apply Online

Contact Information:

Interested candidates, please send your resume to: