Improving Access to Resources Through a Homeless Services Network

People experiencing homelessness in Monroe County who need assistance with addressing their immediate situation should go to the Monroe County Department of Human Services at 691 St. Paul Street during regular business hours.  If assistance is needed after 5pm or on weekends or holidays, persons should call the After Hours line at 585-442-1742. Once safely sheltered, the Coordinated Entry system provides a unified response to move persons quickly out of homelessness and into permanent housing.

The Coordinated Entry System for Homeless Services is designed to improve fairness, create easier access to resources, and increase the efficiency of the local crisis response system to address homelessness. The system consists of:

  • Access to emergency housing through the Monroe County Department of Human Services;
  • A common assessment (VI-SPDAT) is conducted at each shelter to inform the selection of the most appropriate permanent housing option to meet needs;
  • A community-wide process includes all homeless providers working together to quickly move people into available homeless housing options;
  • Linkage to supportive services to assist those who are homeless/at-risk of homelessness in addressing the situation and moving quickly out of homelessness.

If you are in need of emergency housing, please go to the Monroe County Department of Human Services at 691 St. Paul Street during normal business hours or call the After Hours line at 585-442-1742 for assistance on nights, weekends, and holidays.

Additional information about homeless services in Monroe County can be found on the Partners Ending Homelessness website: 

Coordinated Entry is funded by the US Department of Housing and Urban Development Continuum of Care Program and the Emergency Solutions Grant Program through City of Rochester Department of Neighborhood and Business Development and the Monroe County Office of Community Development​.