Program Management

Based on customer locations, guided by the customer’s priorities and vision, and managed in partnership with CCSI, we provide the talent and infrastructure needed to plan, implement and operate programs successfully.

  • Program Modeling Management
  • Staffing Talent
  • Program Infastructure

Capacity Building

We offer the essential business supports customers need to run their organizations successfully, helping to build culture, strengthen staff performance, enhance financial stability, and improve client outcomes.


The Center of Excellence for Equity-Focused Trauma-Responsive Practice

We help individuals and organizations develop approaches which are holistic and responsive, building both healthier work cultures and improving health, wellness, behavioral and educational outcomes for those you serve.

  • Trauma-Responsive Services
  • Trauma-Informed Education
  • New York State Trauma-Informed Network and Resource Center
  • Diversity, Equity, & Inclusion

Fiscal & Quality Improvement

We offer technical solutions that improve the efficiency of delivering behavioral health and social services, reveal the true cost to provide them, help demonstrate their value, and increase the benefit for end users.

  • Fiscal Practice Improvement
  • Clinical Practice Improvement
  • System Level Improvement
  • Change Management
  • Reporting and Dashboards

Research and Evaluation

Our objective is to empower organizations to Act-In-The-Know. This means we illuminate insights of hard-to-know information and seek to objectively answer complex questions. We provide the expertise and tools to sustain continuous quality improvement and data informed decision-making practices.

  • Program Impact Evaluation
  • Community Needs Assessment
  • Population Health Visualizations and Insights
  • Network Management Analytics
  • Assessment and Survey Development
  • Learning Collaboratives