What question did Bivona need to answer?

Bivona engaged CCSI to perform a rigorous assessment of mental health service needs among children and families receiving services. Bivona wanted to have a better understanding of the scope of these needs, the state of evidence-based, trauma-informed practices in the community, and the extent to which local service delivery systems were able to meet the mental health needs of children and families served by Bivona.  

How did CCSI approach the work?

CCSI conducted a thorough assessment, synthesizing demographic data, survey data and input from focus groups to understand the clinical and systemic mental health service-related challenges faced by children and families who have experienced trauma. Along with a review of empirical literature on effective treatment models, interviews and surveys of mental health providers allowed CCSI to evaluate the role of current partners and the broader community in providing recommended models of mental health services. 

What did we learn? 

CCSI found that youth served by Bivona reported clinically significant levels of mental health symptoms and concluded that the best treatment in these cases is an evidence-based treatment, such as trauma-focused cognitive behavioral therapy. However, few youth are likely receiving this quality of care since few providers in the community report using evidence-based treatments for trauma and even fewer are certified in these treatments. CCSI provided recommendations to begin to address this identified gap.  

How is Bivona using the results to enhance their services?

According to Deb Rosen, Executive Director, the agency has taken the results and recommendations to heart. “We have pretty methodically pursued a total overhaul of our mental health services based on their document. I have great confidence that within a year we will have the basics of a new system in place, and that is due in large part to their highly insightful and actionable assessment,” says Deb. “It’s not enough just to know you have a problem; effective solutions depend on really solid measurement of the issue and an informed vision of the future.”